Return Policy

www.luciocosta.gr during the sending of the order and its completion thoroughly checks both the product and the packaging.

In case of defective or damaged product use, www.luciocosta.gr is obliged to do everything I can with the question they burden with the messages with each year update for the implementation of the application demonstration demonstration for our application.

www.luciocosta.gr does not bear any responsibility for defective or damaged packaging and destruction of the product once the consumer has signed its receipt from the cooperating company Courier.

In case of receipt of defective packaging the consumer has the obligation to contact us for the immediate return of the product and the company has the obligation with costs borne by itself for its receipt. Otherwise the company reserves all its right to receive the product.

In the unlikely event that you receive a defective or damaged product www.luciocosta.gr will make every effort to replace it with the same or similar product at no extra cost to you. However, you must inform us by e-mail at info@luciocosta.gr, so that we can send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money.
We are not responsible for any damage that may occur from normal wear, misuse and damage when removing the labels.
For any product return it is necessary to fill in the relevant form Φ.Ε.Π. (product return form), which is posted on our website.

You also have the right to withdraw unjustifiably from the contract and your money will be refunded by returning the product or return the products you bought and request their replacement with another or the same product (if any) up to the price you have pays or at an additional price if desired, within 14 days of receipt of the product. The return of the price is done in the same way as the payment for the purchase of the product was made within 14 days from the receipt of the goods by the company.

In order for the return to be accepted due to change / replacement of the product or due to withdrawal, it must be in its original packaging, with the attached tab on it, and must not have been used. It is also required to be accompanied by the original proof of purchase in each case of return of the product due to change / replacement or withdrawal. Before each return the customer must send an e-mail to the email address info@luciocosta.gr. or to contact by phone, in order to be notified by email or by phone the return code as well as to set the time of receipt of the product. www.luciocosta.gr reserves the right to reject any return request, provided that the above conditions are not met which will be ascertained after the product is returned to the store during its on-site inspection. The product should be accompanied by the return code which is sent to you by mail or given to you by phone and it is enough to note it on plain paper. The parcel must be accompanied by the “Original of the purchase document” and the return code which must be affixed on the outside in a visible place, otherwise handwritten on it.

The return of the product is done with your own means of transport and cost at the headquarters of the company, ie Karolou Deal no. 3 Thessaloniki Post Code 54623, within 5 calendar days from the information you will receive from us regarding the return number.

In case the return concerns a wrong product, ie in case the product we sent you is different from the one you ordered then the return will be made at our cost with the cooperating courier.

PRODUCT RETURN FORM DUE TO WITHDRAWAL

Fill in and send this form only if you wish to withdraw from the contract

RETURN FORM DUE TO CHANGE / PRODUCT REPLACEMENT

Fill in and send this form only if you wish to change / replace it.

Otherwise by post to Konstantinos Papadopoulos, K.Dil no. 3, 54623, Thessaloniki.

It is noted that the   email address of www.luciocosta.gr is info@luciocosta.gr. The contracts concluded with this company are governed by  the provisions   on  sale and guarantee of the Civil Code (right of correction and replacement – unless such an action is impossible or requires disproportionate costs – right of reduction, withdrawal from the contract due to a real defect or lack of contracted status), Article 5 of Law 2251/1994 (such as the consumer’s right to request a temporary replacement of the present in case the required repair time for the warranty product exceeds 15 working days), as well as  than any other consumer protection provision.

Applicable law – Jurisdiction of Courts

For any question or suggestion or statement related to these issues please contact us at 2310 271010  or at our email: info@luciocosta.gr. The specific terms and conditions as well as any modification are governed by and construed in accordance with Greek law. If any provision is declared invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms. For any dispute that arises from the use of LUCIO COSTA, the competent courts of Thessaloniki have jurisdiction. At the same time, you have the right to access the Alternative Dispute Resolution Agency (ODR) for your online transactions, at the following link http://ec.europa.eu/consumers/odr. For more information you can visit the site of the General Secretariat for Consumer (www.efpolis.gr).

 Finally, for the Code of Ethics regarding e-commerce click here:  http: //www.greekecommerce.gr/gr/kwdikas-deontologias